Frequently Asked Questions

Assistance with your Ann Demeulemeester online shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact to be eligible for a refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

How do I determine my size?

Detailed size guides are available on each product page. Our collections generally follow European sizing; if you have specific fit questions, please contact our client service team.

Are your products authentic?

All items sold on our official website are guaranteed to be authentic Ann Demeulemeester products, shipped directly from our distribution centers.